FAQ’s -

Please call 911 for any emergency requiring fire, police, or ambulance services
For emergencies pertaining to the premises, Citybase Management provides 24-hour emergency services to all clients at 604-708-8998. Examples include:
- Elevator malfunction
- Parking gate/door malfunction
- Main access door won’t close or lock
- Flooding or water leaks
- Broken windows
For non-emergency response issues, please contact your strata manager during regular office hours at 604-708-8998.

We will go the distance for you to ensure that all possible needs you have for having your property managed are being met.
Our property managers are experienced, thoroughly knowledgeable, and dedicated to providing you with courteous service.
We have an extensive and capable network of staff, contractors, and suppliers who can ably deal with and need or contingency.
We provide a full range of services so that you don’t have to worry about anything, including providing 24/7 emergency support for all the properties we manage.

The specialists at Citybase Management are fully experienced at managing even individual units. We can economically handle managing the rental of your residence for you for any length of time.

Citybase Management will ensure that meeting minutes from strata council meetings are available within two weeks of any meeting. Minutes will be posted at the page for your building accessible from our [Strata Owner Login] page

Citybase Management delivers financial statements to the strata council treasurer on a monthly basis. Owners can order a copy of the financial statements from our Forms and Documents (Form B and Documents page) page.

In most strata buildings, bylaws require that owners obtain the approval of their strata council before making renovations. Please contact your strata manager if you are planning any changes to your residence or unsure if what you’re planning should require approval.

Please review your building bylaws and call your building manager to work out specific details relevant to your building (such as scheduling the elevator, loading ramps, if any fees apply, etc.)

Changes can be made by completing our [Payment Cancellation form] and either emailing it to accounts@citybase.ca or faxing it to 604-708-9982, Attn: Accounts. Please note that all changes must be made at least ten (10) business days in advance of the next due payment. If you have sold your unit, your payments will be cancelled automatically.

As your own records (cancelled cheques, bank statements, etc.) are sufficient for this, we do not issue annual receipts for tax purposes.

Citybase Management does not issue invoices for fees as these should be available to you through your strata documentation.

Typically, your strata corporation’s insurance will cover the fixed structure, permanently installed original fittings and fixtures, mechanical equipment and machinery, fire suppression systems and common assets. You should check your strata’s “summary of insurance” documents to confirm what is or is not covered.
You will need to obtain your own coverage for any other insurance requirements. This includes (but is not limited to) the following: personal property, betterments and/or improvements, additional living expenses, loss of rental income (if the unit is for rental), any deductible chargeback from the strata corporation incurred in the event of a claim that originated from within an owner’s unit (e.g. water, fire).
We advise that you consult with your strata corporation to find out if the building insurer offers any special discounts or additional coverage to building residents, as this is often the case.

You may order a copy of your building’s strata plan at the Land Title Office or order from us (for a fee).

Congratulations on becoming a strata unit owner! Once your purchase has been completed, Citybase Management will provide you with a comprehensive welcome package that includes everything you should need to know about your unit and your building.
This typically includes your strata’s bylaws and rules (covering issues such as moving in procedures, renovations, pet restrictions, and rental guidelines), fees and payment options, insurance coverage and advice.

Rental guidelines are specific to your strata corporation’s bylaws. If you wish to rent out your unit, please contact your strata council or login to [Strata Owner Login] and locate your strata’s bylaws.
Please note that if you are eligible to rent your premises, your strata will likely have a number of recommendations, guidelines, and/or restrictions, which should all be explained in the bylaws or made clear to you by your strata council. Also, any tenancy change requires the completion of a new [Form K].

Please contact your strata council for any non-emergency issues with your premises or the building that you wish to have addressed. In the case of a dispute, please contact our offices at 604-708-8998.

We have established an agreement with our law firm to assist our clients in legal matters affecting strata corporations and the Strata Property Act.

If you would like more information about Citybase Management and how we can assist you, please email us at info@citybase.ca or call us at 604-708-8998.